Australia's most exciting football supporter stores

 
 
 

Postage & Returns


Postage Costs

STATE PRICE
QLD
NSW
ACT
$10.00
VIC
SA
WA
$15.00
NT $20.00


Extra freight may be charged for heavier items and will be stated on those particular products. Extra freight may be charged for heavier items and will be stated on those particular products.

Our freight charge for international orders is below. Majority of orders are sent Registered International via AusPost or Air Mail via AusPost.

You will be notified by us via email prior to shipping if the delivery cost exceeds amount below and the product/s will be sent once approval has been given by the customer.

 

ZONE COUNTRIES PRICE
New Zealand

New Zealand

$27.00
Asia Pacific

China, Fiji, Hong Kong, India, Indonesia, Japan, Malaysia,New Caledonia,

Papua New Guniea, Philippines, Singapore,Soloman Islands,

Sri Lanka, Taiwan,Thailand and Vietnam

$35.00
USA & Canada

United States and Canada

$35.00
UK & Europe

France, Germany, Ireland, Italy, Netherlands,Norway, Spain, Sweden,

Switzerland and United Kingdom.

$45.00

*If your country is not represented above feel free to email us with your order for a quote on shipping.


Delivery

Within Australia

All orders leave our Store within 48 hours of payment processing. We do ask that you allow up to 7 days for delivery, but in most cases orders are delivered within 2- 5 working days. If there is an availability issue you will be contacted.

All orders are traceable and are sent with Fastway Couriers or Australia Post E-Parcel  (Depending On Size).

International

All orders leave our Store within 72 hours of payment processing. If there is an availability issue you will be contacted.

Delivery can take anywhere from 3 - 10 days.

Click & Collect

Your order will be processed within 48 hours of payment. We will call you once your order is ready to be collected.We do ask that you allow up to 7 days for us to order anything that may be missing, but in most cases your order will be ready to be collected within 2- 4 working days

Back Orders

If you have been notified that an item/s is on back order, they will be sent as soon as they become available again via Australia Post or Fastway Couriers at no extra cost.

Payments

Whats Your Team accepts PayPal, MasterCard, Visa, Australian Bankcard, Money Order and Cheque.

WE DO NOT ACCEPT AMEX or DINERS

Money Order/Cheques

We accept Money Orders, Personal and Business cheques from Australian Customers Only.
Simply shop online and add items to your cart as per normal.

When you get to the check out, simply print out your order confirmation page and post with your money order/cheque to:
Whats Your Team 89 Redcliffe Pde Redcliffe QLD 4020

Please allow 5 working days for cheques to clear.

Return Policy   

We are happy to exchange wherever possible within 14 days of purchase; goods must not be worn or used and have all labels/packaging still intact.

When goods are returned customer is to pay the postage both ways.   

Please include with your return item a note stating what you are exchanging for and a return postage paid parcel for your exchange to go back to you in.

Where an exchange can not be made you will be given a store credit valid for 12 months.

We have a strict no exchange or return policy on all SALE / CLEARANCE items.

All exchange and refund policies are voided on all customised products.

We don't offer refunds unless the product is deemed faulty.

Please contact us before returning an item on 07) 3883 3600.

Parcel Tracking

Australia Post, please Cick Here

Fastway Couriers, please Cick Here

New Zealand, please Click Here